Axis P5534-E User Manual Page 48
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AXISP5534–EPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
ChecktheFirmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
UpgradetheFirmware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
•Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafterthe
upgrade,alwayswait10minutesevenifyoususpecttheupgradehasfailed.
•WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading
thermware.
Toupgradetheproduct’srmware:
1.Savethermwareletoyourcomputer.ThelatestversionofthermwareisavailablefreeofchargefromAxiswebsite
atwww.axis.com/techsup
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.ClickUpgrade.
4.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
EmergencyRecoveryProcedure
Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductbecomesunresponsive.FlashingredStatus
indicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundontheproduct’slabel.
1.InUNIX/Linux,typethefollowingfromthecommandline:
arp-s<IPaddress><serialnumber>temp
ping-l408<IPaddress>
InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas
anadministrator):
arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>
2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply.PressCTRL+CtostopPing.
3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.
4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.
48
- UserManual 1
- TableofContents 4
- HardwareOverview 5
- ConnectorsandButtons 5
- LEDIndicators 6
- MidspanLEDIndicators 6
- AccessfromaBrowser 7
- AccessfromtheInternet 7
- SettheRootPassword 8
- TheLiveViewPage 8
- AccesstheProduct 10
- MediaStreams 12
- HowtoStreamH.264 12
- AXISMediaControl(AMC) 12
- SetUptheProduct 15
- BasicSetup 15
- SetUpVideoStreams 16
- StreamProles 17
- CameraSettings 18
- ImageSettings 19
- OverlayImage 19
- PrivacyMask 20
- ConfiguretheLiveViewPage 21
- PTZ(PanTiltZoom) 23
- PresetPositions 23
- Gatekeeper 23
- GuardTour 24
- OSDIZones 24
- Advanced 24
- ControlQueue 26
- Detectors 27
- MotionDetection 27
- Applications 29
- ApplicationLicenses 29
- InstallApplication 29
- ApplicationConsiderations 29
- SetUpActionRules 31
- Triggers 32
- AddRecipients 33
- CreateSchedules 33
- SetUpRecurrences 34
- Recordings 35
- RecordingList 35
- ContinuousRecording 35
- SystemOptions 36
- Security 36
- Date&Time 37
- Maintenance 44
- ResettoFactoryDefaultSettings 46
- Troubleshooting 48
- ChecktheFirmware 48
- UpgradetheFirmware 48
- EmergencyRecoveryProcedure 48
- TechnicalSpecifications 52
- PerformanceConsiderations 54
- UserManualVer.M2.4 55
- Date:January2015 55
- ©AxisCommunicationsAB,2015 55
- PartNo.62038 55
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