Axis 212PTZ-V 10-pack User Manual download pdf (Page 42)

AXIS 212 PTZ/-V - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of AXIS 212 PTZ/-V. One of your first actions when troubleshooting a

problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes

your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from Axis Web site, your camera will receive the latest available functionality.

Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis Web

site at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the camera’s Web pages.

3. In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

• Preconfigured and customized settings will be saved when the firmware is upgraded (as long as the same

features are available in the new firmware) although this is not guaranteed by Axis Communications.

• After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if

you suspect the upgrade has failed.

• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

The software tool AXIS Camera Management can be used for multiple upgrades. Please visit Axis website at www.axis.com

for more information.

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Axis 212PTZ-V 10-pack User Manual Page 42