Axis Q1932-E User Manual Page 51
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AXISQ1932–EPTMountThermalNetworkCamera
Troubleshooting
ProblemswithstreamingH.264
ProblemswithAXISMedia
Control(InternetExplorer
only)
ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
NoH.264displayedinthe
client
CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAXISMediaControl(AMC)onpage11.
IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.
CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
Installationofadditional
ActiveXcomponent
restrictedorprohibited
ConguretheAxisproducttouseaJavaappletforupdatingvideoimagesinyourbrowser.Goto
Setup>LiveViewCongandselectJavaappletunderDefaultviewer.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage56.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecicationsonpage53.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinthermalradiation
Motiondetectionisbasedonchangesinthermalradiationintheimage.Thismeansthatifthere
aresuddenchangesintheambienttemperature,motiondetectionmaytriggermistakenly.Lower
thesensitivitysettingtoavoidproblemswiththermalradiation.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage31.
51
- UserManual 1
- TableofContents 4
- HardwareOverview 6
- ConnectorsandButtons 6
- LEDIndicators 7
- AccessfromaBrowser 8
- AccessfromtheInternet 8
- SettheRootPassword 8
- TheLiveViewPage 9
- AccesstheProduct 10
- MediaStreams 11
- HowtoStreamH.264 11
- AXISMediaControl(AMC) 11
- SetUptheProduct 14
- BasicSetup 14
- VideoStream 15
- StreamProles 16
- CameraSettings 17
- OverlayImage 18
- UseOverlayTextinanActionRule 18
- PrivacyMask 19
- ConfiguretheLiveViewPage 20
- PTZ(PanTiltZoom) 22
- PresetPositions 22
- GuardTour 22
- Advanced 23
- InstallPTZDriver 23
- ControlQueue 23
- Detectors 25
- ShockDetection 25
- MotionDetection 25
- Applications 27
- ApplicationLicenses 27
- InstallApplication 27
- ApplicationConsiderations 27
- AXISCrossLineDetection 28
- AXISVideoMotionDetection2.1 29
- SettingUpanActionRule 31
- AddRecipients 31
- CreateSchedules 32
- SetUpRecurrences 32
- 3.ClickOK 33
- Recordings 34
- RecordingList 34
- ContinuousRecording 34
- Languages 35
- SystemOptions 36
- Security 36
- Date&Time 38
- Ports&Devices 45
- Maintenance 45
- ResettoFactoryDefaultSettings 47
- Troubleshooting 49
- ChecktheFirmware 49
- UpgradetheFirmware 49
- TechnicalSpecifications 53
- Connectors 55
- PerformanceConsiderations 56
- UserManualVer.M3.3 57
- Date:August2014 57
- ©AxisCommunicationsAB,2014 57
- PartNo.59150 57
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