Axis 240Q Video Server User Manual download pdf (Page 49)

AXIS 240Q - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the AXIS 240Q is lost during the upgrade, the

process will fail and the unit will become unresponsive. A flashing red Status LED indicates

a failed upgrade. To recover the unit, follow the steps below. The serial number is found on

the underside label on the product casing.

1. Un

ix/Linux - From the command line, type the following:

arp -s <IP address of AXIS 240Q> <Serial number> temp

ping -s 408 <IP address of AXIS 240Q>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of AXIS 240Q> <Serial number>

ping -l 408 -t <IP address of AXIS 240Q>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press

CTRL+C to stop Ping.

3. Open a browser and type in the AXIS 240Q’s IP address. In the page that appears, use

the Browse button to select the upgrade file to use, e.g. axis240q.bin. Then click the

Load button to restart the upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and

show a steady green on the Power and Status LED’s and flashing green or amber on the

Network LED.

5. Reinstall the AXIS 240Q. See the Installation Guide.

If the emergency recovery procedure does not

get the AXIS 240Q up and running again,

please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by

providing a server report, log file and a brief description of the problem.

Server Report - go

to Setup > System Options > Support Overview. The server report

contains important information about the server and its software, as well as a list of the

current parameters.

Log file - go to Setup > Syst

em Options > Logs & Reports. The Log file records events

within the unit since the last restart of the system and can prove a useful diagnostic tool

for troubleshooting.

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Axis 240Q Video Server User Manual Page 49