Axis Q6035 User Manual Page 50
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AXIS Q6035 PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is softw are that determines the functionality of n e twork devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.
Upgrading the firmware
When you upgrade the product with the latest firmware fr om Axis website, the product receives the late st functiona lity available.
Always read the upgrade instructions and release notes ava ilable w ith each new release, before upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of cha rge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades . See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in
the new firmware) although this is not guaranteed by Axis Comm unications AB.
Emergency recovery procedure
If powe
r or network connection is lost during the upgrade, the p rocess fails and the product becomes unresponsive. Flashing red Status
indicator indicates a faile d upgrade. To recover the product, follow the steps below. The serial number is f ound on the product’s label.
1. In UNIX/Linux, type the following f rom the command line:
arp -s <IP address> <serial number> temp
50
- USER MANUAL 1
- Table of contents 3
- Hardware overview 4
- Connectors 4
- LED indicators 5
- Access from a browser 6
- Access from the Internet 7
- Set the root password 7
- The Live View page 8
- Accessing the product 10
- Media streams 11
- How to stream H.264 11
- AXIS Media Control (AMC) 11
- Accessing audio streams 13
- Setting up the product 14
- Basic Setup 14
- Video Stream 15
- Video and Audio 15
- Stream Profiles 16
- Camera Settings 16
- Privacy Mask 18
- Audio Settings 18
- Audio Clips 20
- Live View Config 21
- PTZ (Pan Tilt Zoom) 24
- PTZ (Pan T ilt Zoom) 24
- Preset positions 24
- Autotracking 24
- Guard Tour 25
- OSDI Zones 26
- Advanced 27
- Control Q ueue 27
- Applications 29
- Event Servers 30
- Event Types 31
- Set up a scheduled event 32
- Save stream 32
- Gatekeeper 33
- Motion detection 33
- Motion detection parameters 34
- Audio detection 35
- Port Status 35
- Recordings 36
- Event recordings 36
- Continuous recording 37
- System Options 38
- Security 38
- Date & Time 39
- Ports & Devices 45
- Maintenance 45
- I/O configured as input 49
- I/O configured as output 49
- Troubleshooting 50
- Checking the firmware 50
- Upgrading the firmware 50
- Emergency recovery procedure 50
- Technical Specifications 54
- Performance considerations 56
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