Axis Q6045 Mk II User Manual Page 64
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AXISQ6045MkIIPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
ChecktheFirmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
UpgradetheFirmware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
•Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafterthe
upgrade,alwayswait10minutesevenifyoususpecttheupgradehasfailed.
•WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading
thermware.
Toupgradetheproduct’srmware:
1.Savethermwareletoyourcomputer.ThelatestversionofthermwareisavailablefreeofchargefromAxiswebsite
atwww.axis.com/techsup
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.ClickUpgrade.
4.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
EmergencyRecoveryProcedure
Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductbecomesunresponsive.FlashingredStatus
indicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundontheproduct’slabel.
1.InUNIX/Linux,typethefollowingfromthecommandline:
arp-s<IPaddress><serialnumber>temp
ping-l408<IPaddress>
InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas
anadministrator):
arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>
2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply.PressCTRL+CtostopPing.
3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.
4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.
64
- UserManual 1
- TableofContents 4
- HardwareOverview 6
- ConnectorsandButtons 6
- LEDIndicators 8
- MidspanLEDIndicators 8
- AccessfromaBrowser 9
- AccessfromtheInternet 9
- SettheRootPassword 9
- AccesstheProduct 10
- TheLiveViewPage 10
- MediaStreams 14
- HowtoStreamH.264 14
- AXISMediaControl(AMC) 14
- AccessAudioStreams 16
- SetUptheProduct 17
- BasicSetup 17
- VideoandAudio 18
- VideoStream 18
- StreamProles 19
- CameraSettings 20
- PrivacyMask 24
- AudioSettings 24
- AudioClips 25
- ConfiguretheLiveViewPage 26
- PTZ(PanTiltZoom) 28
- PresetPositions 28
- Gatekeeper 29
- Autotracking 29
- GuardTour 30
- OSDIZones 31
- Advanced 31
- ControlQueue 33
- Detectors 34
- ShockDetection 34
- MotionDetection 34
- BasicVideoAnalytics 35
- AudioDetection 38
- Applications 39
- ApplicationLicenses 39
- InstallApplication 39
- ApplicationConsiderations 39
- SetUpActionRules 41
- AddRecipients 43
- SetUpEmailRecipients 44
- CreateSchedules 45
- SetUpRecurrences 45
- Recordings 46
- RecordingList 46
- ContinuousRecording 46
- Languages 48
- SystemOptions 49
- Security 49
- Date&Time 51
- Ports&Devices 58
- Maintenance 59
- ResettoFactoryDefaultSettings 60
- 1 2 3 4 5 6 63
- Troubleshooting 64
- ChecktheFirmware 64
- UpgradetheFirmware 64
- TechnicalSpecifications 68
- Connectors 70
- PerformanceConsiderations 71
- UserManualVer.M3.14 72
- Date:November2014 72
- ©AxisCommunicationsAB,2014 72
- PartNo.59008 72
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