Axis Q6045 Mk II User Manual Page 65
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AXISQ6045MkIIPTZDomeNetworkCamera
Troubleshooting
5.Reinstalltheproduct,referringtotheInstallationGuide.
Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/techsup/
Symptoms,PossibleCausesandRemedialActions
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage52.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet.
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettoFactoryDefaultSettingsonpage60.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seetheInstallationand
ManagementSoftwareCDorthedocumentAssignanIPAddressandAccesstheVideoStreamon
AxisSupportwebatwww.axis.com/techsup.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage51.
Theproductisaccessiblelocallybutnotexternally
RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal
featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage54.TheroutermustsupportUPnP
TM
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Defaultroutersrequired
CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.
65
- UserManual 1
- TableofContents 4
- HardwareOverview 6
- ConnectorsandButtons 6
- LEDIndicators 8
- MidspanLEDIndicators 8
- AccessfromaBrowser 9
- AccessfromtheInternet 9
- SettheRootPassword 9
- AccesstheProduct 10
- TheLiveViewPage 10
- MediaStreams 14
- HowtoStreamH.264 14
- AXISMediaControl(AMC) 14
- AccessAudioStreams 16
- SetUptheProduct 17
- BasicSetup 17
- VideoandAudio 18
- VideoStream 18
- StreamProles 19
- CameraSettings 20
- PrivacyMask 24
- AudioSettings 24
- AudioClips 25
- ConfiguretheLiveViewPage 26
- PTZ(PanTiltZoom) 28
- PresetPositions 28
- Gatekeeper 29
- Autotracking 29
- GuardTour 30
- OSDIZones 31
- Advanced 31
- ControlQueue 33
- Detectors 34
- ShockDetection 34
- MotionDetection 34
- BasicVideoAnalytics 35
- AudioDetection 38
- Applications 39
- ApplicationLicenses 39
- InstallApplication 39
- ApplicationConsiderations 39
- SetUpActionRules 41
- AddRecipients 43
- SetUpEmailRecipients 44
- CreateSchedules 45
- SetUpRecurrences 45
- Recordings 46
- RecordingList 46
- ContinuousRecording 46
- Languages 48
- SystemOptions 49
- Security 49
- Date&Time 51
- Ports&Devices 58
- Maintenance 59
- ResettoFactoryDefaultSettings 60
- 1 2 3 4 5 6 63
- Troubleshooting 64
- ChecktheFirmware 64
- UpgradetheFirmware 64
- TechnicalSpecifications 68
- Connectors 70
- PerformanceConsiderations 71
- UserManualVer.M3.14 72
- Date:November2014 72
- ©AxisCommunicationsAB,2014 72
- PartNo.59008 72
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