Axis M5013 User Manual download pdf (Page 39)

AXIS M5013 PTZ Dome Network Camera

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem

should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The

current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmwa re from Axis website, the product recei ves the latest functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is availa ble free of charge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the feature s are available in

the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If powe

r or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrade. To recover the p roduct, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp

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Axis M5013 User Manual Page 39