Axis P1311 User Manual download pdf (Page 38)

AXIS P1311 - Troubleshooting

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the network cameras. One of your first actions when

troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that

fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or

under About.

Upgrading the firmware

When you upgrade your camera with the latest firmware from Axis web site, your camera receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release, before updating the

firmware.

Note:

reconfigured and customized settings are saved when the firmware is upgraded (providing the features are available

in the new firmware) although this is not guaranteed by Axis Communications.

1. Save the firmware file to your computer.

The latest version of the firmware is

available free of charge from the Axis

website at www.axis.com/techsup

2. Go to Setup > System Options > Server

Maintenance in the camera’s web pages.

3. In the Upgrade Server section, browse to

the desired firmware file on your

computer. Click Upgrade.

Notes:

• After starting the upgrade process,

always wait at least 5-10 minutes before

restarting the camera, even if you suspect

the upgrade has failed.

• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

• The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at

www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes

unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial

number is found on the label attached to the bottom of the camera.

1. UNIX/Lin

ux - From the command line, type the following:

arp -s <IP address of camera> <serial number> temp

ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the

upgrade file to use, for example, AXIS _P1311.bin. Then click the Load button to restart the upgrade process.

4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power

and Status LEDs and flashing green or amber on the Network LED.

5. Reinstall the camera, referring to the installation guide.

If the emergency recovery procedure does n

ot get the camera up and running again, please contact Axis support at

www.axis.com/techsup/

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