Axis P3905-R User Manual download pdf (Page 49)

AXISP3905–RNetworkCamera

Troubleshooting

5.Reinstalltheproduct,referringtotheInstallationGuide.

Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/techsup/

Symptoms,PossibleCausesandRemedialActions

ProblemssettingtheIPaddress

WhenusingARP/Ping

Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen

appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress

UsingARP/Pingonpage40.

Theproductislocatedona

differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe

productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour

networkadministratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS

window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet.

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.

SeeResettoFactoryDefaultSettingsonpage47.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas

beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe

network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename

hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seetheInstallationand

ManagementSoftwareCDorthedocumentAssignanIPAddressandAccesstheVideoStreamon

AxisSupportwebatwww.axis.com/techsup.

Theproductisaccessiblelocallybutnotexternally

RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal

featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis

product,seeNATtraversal(portmapping)forIPv4onpage42.TheroutermustsupportUPnP

Firewallprotection

ChecktheInternetrewallwithyournetworkadministrator.

Defaultroutersrequired

CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>

Basic.

ProblemswithstreamingH.264

ProblemswithAXISMedia

Control(InternetExplorer

only)

ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX

controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.

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Axis P3905-R User Manual Page 49

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