Axis P5522 User Manual download pdf (Page 42)

AXIS P5522–E PTZ Dome Network Camera

Troubleshooting

ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> temp

ping -l 408 -t <IP address>

2. If the p roduct does not reply within a few seconds, r estart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade

ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using AR P/Ping

Try the installation again. The IP address must be set within two minutes after power has been

applied to the product. Ensure the Ping length is set to 408. S ee the Installation Guide for

detailed instructions.

The product is located o n a

different s u bnet

If the IP address intended for the product and the IP address of the computer used to access the

product are located on different subnets, you will not be able to set the IP address. Contact your

network administrator to obtain an IP address.

The IP address is being us ed

by another device

Disconnect the Axis p roduct from the network. Run the Ping command (in a Command/DOS

window, type ping and the IP address of the product.

If you receive: Reply from <IP address>: bytes=32; time=10... this means

that the IP address may already be in use by another device on the network. Obtain a new IP

address from the network administrator and reinstall the product.

If you see Request timed out, this means that the IP address is available for use with the

Axis product. Check all cabling and reinstall the product.

Possible IP address c onﬂict

with another device on the

same subnet.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address.

This means that if the same default static IP address is also used by another device, there may

be problems accessing the product.

The camera cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

to log in. You may need to manually type http or https i n the browser’s address ﬁeld.

If the pr

oduct and the client are on the same network, run AXIS IP Utility to locate the product.

Identify the product using its model or serial number.

The IP address has been

changed by DHCP

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

and disabled DHCP in the TC P/IP settings. Return the product to the main network. The product

now has a ﬁxed IP address that will not change.

The product is accessible locally but not externally

Router conﬁguration To conﬁgure your ro uter to allow incoming data trafﬁc to the Axis product, enable the NAT-traversal

feature which will attempt to automatically conﬁgure the r outer to allow access to the Axis

product, see NAT traversal (port mapping) for IPv4, on page 35. The router must support UPnP

Firewall protection

Check the Internet ﬁrewall with your netw ork administrator.

Default routers requried

Check if you need to conﬁgure the router settings.

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Axis P5522 User Manual Page 42

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