Axis A1001 User Manual Page 54
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AXISA1001NetworkDoorController&AXISEntryManager
Troubleshooting
3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.
4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.
5.Reinstalltheproduct,referringtotheInstallationGuide.
Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/techsup/
Symptoms,PossibleCausesandRemedialActions
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeInstallation
Guideonwww.axis.com.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet.
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettoFactoryDefaultSettingsonpage52.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilitytolocatetheproductonthenetwork.Identifytheproductusingits
modelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seeInstallationGuide
onwww.axis.com/techsup.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage45.
Theproductisaccessiblelocallybutnotexternally
RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal
featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage48.TheroutermustsupportUPnP
TM
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Defaultroutersrequired
CheckifyouneedtoconguretheroutersettingsfromSetup>NetworkSettingsorSetup>
AdditionalControllerConguration>SystemOptions>Network>TCP/IP>Basic.
54
- UserManual 1
- TableofContents 5
- SafetyInformation 6
- HazardLevels 6
- OtherMessageLevels 6
- LEDIndicators 9
- HardwareOverview 10
- ConnectorsandButtons 10
- AccesstheProduct 12
- AccessfromaBrowser 12
- AccessfromtheInternet 12
- SettheRootPassword 12
- TheOverviewPage 13
- Conguration–StepbyStep 14
- SelectaLanguage 14
- SystemConfiguration 14
- ConguretheHardware 15
- VerifytheHardwareConnections 19
- SettheDateandTime 20
- ConguretheNetworkSettings 21
- CongureCardFormats 21
- ManageNetworkDoorControllers 23
- MaintenanceInstructions 25
- AccessManagement 26
- AboutUsers 26
- TheAccessManagementPage 26
- ChooseaWorkow 26
- CreateandEditAccessSchedules 27
- CreateandEditGroups 29
- ManageDoors 29
- CreateandEditUsers 31
- AlarmandEventConfiguration 35
- ViewtheEventLog 35
- ViewtheAlarmLog 35
- ConguretheEventandAlarmLogs 35
- SetUpActionRules 36
- ReaderFeedback 41
- View,Print,andExportReports 42
- SystemOptions 43
- Security 43
- Date&Time 45
- Ports&Devices 50
- Maintenance 50
- Advanced 52
- ResettoFactoryDefaultSettings 52
- Troubleshooting 53
- ChecktheFirmware 53
- UpgradetheFirmware 53
- EmergencyRecoveryProcedure 53
- TechnicalSpecifications 56
- AXISEntryManager 58
- Connectors 59
- ConnectionDiagrams 63
- UserManualVer.M6.3 65
- Date:May2015 65
- ©AxisCommunicationsAB,-2015 65
- PartNo.1463145 65
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