Axis 2110 User's Guide download pdf (Page 45)

AXIS 2110 User’s Manual Troubleshooting

Problems, Possible Causes and Remedial Actions

Symptoms Possible causes Remedial actions

The AXIS 2110 cannot be

accessed from a browser.

The IP address is already used

by another device.

Disconnect your AXIS 2110 from the network.

Run the PING utility (as described in PINGing Your IP Address, on

page 44) and follow the appropriate recommendations.

Note: The assigned IP number can be assumed valid if the PING

utility returns “request timed out” - in which case you should set

the IP address again, power on the AXIS 2110 and then try

accessing the unit again.

The IP address is located on a

different subnet.

Run the PING utility (as described inPINGing Your IP Address, on

page 44). If the utility returns “no response” or similar, the

diagnosis is probably correct - you should then proceed as follows:

In Windows 95/98 or Windows NT/2000, check that the IP address

for your AXIS 2110 is on the same subnet as your workstation:

Click "Start", "Settings", "Control Panel" and "Network".

Specify the TCP/IP adapter and click on “Properties”. In Properties,

click "IP Address".

If your AXIS 2110 is on a different subnet than your workstation,

you will not be able to set the IP address from this workstation.

Please contact your network administrator.

In Windows 95, the ARP

table was empty when you

tried to set the IP address.

If the table is empty, re-install the product ensuring that the IP

address for your own PC is also used. Type

arp -a to view the

ARP table.

Note: The AXIS IP Installer provides a good alternative to ARP.

Possible problem with your

proxy server.

Try disabling the proxy default in your browser.

Other networking problems. Try replacing your network cable.

Test the network interface of the product by connecting a local

computer to the unit, using a standard Crossover (hub-to-hub)

Cable.

If the above actions don’t solve the problem, the AXIS 2110 may be

faulty. In this case, try to localize the problem by connecting the

AXIS 2110 to the serial port of a local computer, using the supplied

Null Modem Cable; and report your findings to your local

distributor.

No access via modem

connection.

Incorrect settings. Access the camera via the network or the null modem cable and

check the settings.

Bad connection. Check all cables and ensure that the phone line is working.

Faulty modem. Check the modem.

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Axis 2110 User's Guide Page 45

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