Axis P5522 User Manual download pdf (Page 44)

AXIS P5522–E PTZ Dome Network Camera

Troubleshooting

Poor performance Poor performance maybecausedbyheavynetworktrafﬁc, multiple users accessing the product,

low performance clients, use of features such as motion detection, event handling and image

rotation other than 180 degrees.

Poor quality snapshot images

Screen incorrectly

conﬁgured on your computer

Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256

colors will produce dithering artifacts in the image.

Overlay or Privacy Mask is not displayed

Incorrect size or location of

overlay or privacy mask

The overlay or privacy mask may have been positioned incorrectly or may be too large. See Overlay

Image Settings in the online he lp for more information.

Browser freezes

Netcape 7.x and Mozilla 1.4

(or later) can sometimes

freeze on a slow computer

Lower the imag e resolution

Problems uploading ﬁles

Limited space There is only limited space available for the upload of your own ﬁles. Delete e xis ting ﬁles to free

up space.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

setting to avoid problems with luminance.

Storage and disk management problems

Video cannot be recorded

Check that the SD card is not w rite protected (that is, read only).

SD card cannot be mounted Reformat the SD card and then click Mount.

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Axis P5522 User Manual Page 44