Axis Q7414 User Manual download pdf (Page 48)

AXIS Q7414 - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the video encoders. One of your first actions when troubleshooting

a problem should be to check the current firmware version. The latest version may contain a correction that fixes your

particular problem. The current firmware version in your encoder can be seen on the page Setup > Basic Setup or under

About.

Upgrading the Firmware

When you upgrade your encoder with the latest firmware from the Axis Web site, your encoder receives the latest

functionality available. Always read the upgrade instructions and release notes available with each new release, before

updating the firmware.

Note:

Preconfigured and customized settings are saved when

the firmware is upgraded (providing the features are available

in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and

release notes available with each new release, before upgrading the firmware.

1. Save the firmware file to your computer.

The latest version of th

e firmware is

available free of charge from the Axis

website at www.axis.com/techsup

2. Go to Setup > System Options >

Maintenance in the encoder’s web pages.

3. In the Upgr

ade Server section, browse to

the desired firmware file on your

computer. Click Upgrade.

Notes:

• After starting the upgrade pr

ocess, always

wait at least 5-10 minutes before

restarting the encoder, even if you suspect the upgrade has failed.

• Your dealer reserves the right to charge for any repair attributable to faulty upgradi

ng by the user.

• AXIS Camera Management can be used for multiple upgrades. Please see the Axis website at www.axis.com for

more information.

Emergency Recovery Procedure

If power or the network connection to the encoder is lost during the upgrade, the process fails and the unit becomes

unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial

number is found on the label attached to the bottom of the encoder.

1. U

NIX/Linux - From the command line, type the following:

arp -s <IP address of encoder> <serial number> temp

ping -s 408 <IP address of encoder>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of encoder> <serial number>

ping -l 408 -t <IP address of encoder>

2. If the unit does not reply within a few seconds, restart

it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the encoder’s IP address.

In the page that appears, use the Browse button to select the

upgrade file to use, for example, axisq7414.bin. Then click the Load button to restart the upgrade process.

4. After the upgrade is complete (1-10 minutes), the unit a

utomatically restarts and shows a steady green on the

Power and Status LEDs and flashing green or amber on the Network LED.

5. Reinstall the encoder, referring to the installation guide.

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Axis Q7414 User Manual Page 48

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