Axis Q7414 User Manual download pdf (Page 49)

AXIS Q7414 - Troubleshooting

If the emergency recovery procedure does not get the encoder up and running again, please contact Axis support at

www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems by providing the server report, the log file and a

detailed description of the problem.

Server Report - go to Setup > System Options > Support > Support Overview. The server report contains important

information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Support > Logs & Reports. The Log file records events in the unit

since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Axis Q7414 User Manual Page 49