Axis 0213-004 Datasheet download pdf (Page 20)

AXIS 292 - Troubleshooting

Troubleshooting

This section provides information to help you to resolve any difficulty you may have with your AXIS 292.

Checking the Firmware

The first action when attempting to solve a problem should be to check the currently installed firmware

version, which is available under Overview > AXIS 292 Status. Then check the version available at the Axis

support pages at www.axis.com/techsup/ to see if a newer version is available. A newer version may contain

a correction that fixes your particular problem. To upgrade the firmware, see Upgrade Server,

on page 18.

Emergency Recovery Procedure

If power to the AXIS 292 is lost during the upgrade, the process will fail and the unit will become

unresponsive. A flashing red Status LED indicates a failed upgrade and that the unit is now in rescue mode.

This is also displayed on the connected monitor, along with the unit’s IP address and instructions for

recovery.

To recover the unit, follow the steps below. The

serial number is found on the label on the product casing.

1. Unix/Lin

ux - From the command line, type the following:

arp -s <IP address of AXIS 292> <Serial number> temp

ping -s 408 <IP address of AXIS 292>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of AXIS 292> <Serial number>

ping -l 408 -t <IP address of AXIS 292>

2. If the unit does not reply within a few seconds, restart it and wait for a reply.

Press Ctrl+C to stop Ping.

3. Open a browser and type in the AXIS 292’s IP address. In the page that appears, use the Browse

button to select the upgrade file to use, e.g. axis292.bin. Then click the Load button to restart the

upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a

steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5. Repeat the ARP and Ping commands as described above.

6. Open a new browser and enter the unit's IP address.

7. Reconfigure your settings.

8. If the emergency recovery procedure does not get the AXIS 292 up and running again, please

contact Axis support at www.axis.com/techsup/

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Axis 0213-004 Datasheet Page 20