Axis Q1922-E User Manual download pdf (Page 47)

AXIS Q19 Series - System Options

Default - The default button should be used with caution. Click this returns the camera’s setting to the factory default values

(including the IP address).

Upgrade Server - See Upgrading the firmware, on page 5

Support

Support Overview

The Support Overview page provides valuable information on troubleshooting and contact information, should you require

technical assistance.

System Overview

System Overview provides an overview of the camera’s status and settings. Information that can be found here includes the

camera’s firmware version, IP address, security, event and image settings and recent log items. Many of the captions are also

links to the proper Setup page to conveniently make adjustments in the camera’s settings.

Logs & Reports

When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically

included in the server report.

Information

The Se

rver Report and Parameter List may prove useful

when troubleshooting a problem or when contacting Axis

support.

• Syst

em Log - Provides information about

system events.

• Access Log - By default, the Access Log lists all

failed attempts to access the camera but can

be configured to list all connections to the

camera, whether successful or not. Go to

Support > Logs & Reports > Configuration

and select the desired level of information from

the list. See below for more information. The

Access Log is useful for various purposes such

as tracking all access to the camera, system

analysis and troubleshooting.

• Server Report - Provides information about the server status and should always be included when requesting

support.

• Parameter List - Shows the unit's parameters and their current settings.

• Connection List - Lists all clients that are currently accessing video and audio. It is also used for system analysis

and troubleshooting.

• Crash Report – Generates an archive with debugging information. Note that the report takes several minutes to

generate.

Configuration

From the drop-down lists, select the level of information

to be added to the System Log and Access Log files and the

permitted size of the log files.

The default information level for the Access Log is set to Critical & Warnings, i.e.

failed connections. However, in an error

situation and when requesting support, set it to the highest information level - Critical & Warnings & Info.

For the Log Level for Email, select from the drop-down list the level

of information to send as email and enter the destination

email address.

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Axis Q1922-E User Manual Page 47

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