Axis Q1922-E User Manual download pdf (Page 50)

AXIS Q19 Series - Troubleshooting

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of network cameras. One of your first actions when troubleshooting a

problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular

problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.

Upgrading the firmware

When you upgrade your camera with the latest firmware from Axis web site, your camera receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release, before updating the

firmware.

Note:

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available

in the new firmware) although this is not guaranteed by Axis Communications.

1. Save the firmware file to your computer. The

latest version of the firmware is available free

of charge from Axis web site at

www.axis.com/techsup

2. Go to Setup > System Options >

Maintenance in the camera’s web pages.

3. In the Upgrade Server section, browse to the

desired firmware file on your computer. Click

Upgrade.

Notes:

• After starting the upgrade process, always

wait at least 5-10 minutes before restarting

the camera, even if you suspect the upgrade

has failed.

• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

• AXIS Camera Management can be used for multiple upgrades. Please see Axis web site at www.axis.com for more

information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes

unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial

number is found on the label attached to the bottom of the camera.

1. UNIX/Linux - From the command line, type the following:

arp -s <IP address of camera> <serial number> temp

ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the

upgrade file to use, for example, AXIS_Q1922.bin. Then click the Load button to restart the upgrade process.

4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power

and Status LEDs and flashing green or amber on the Network LED.

5. Reinstall the camera, referring to the installation guide.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at

www.axis.com/techsup/

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Axis Q1922-E User Manual Page 50

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