Axis P3367-VE User Manual download pdf (Page 47)

AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

The product is accessible locally but not externally

Router conﬁguration To conﬁgure your router to allow incoming data trafﬁc to the Axis product, enable the NAT-traversal

feature which will atte mpt to automatically conﬁgure the router to allow access to the Axis

product, see NAT traversal (port m apping) for IPv4, on page 38. The router must support UPnP

Firewall protection

Check the Internet ﬁrewall with your network administrator.

Default routers required

Check if you need to conﬁgure the router settings.

Problems with the H.264 format

No H.264 displayed i n the

client

Check that the relevant H.264 connection methods and correct interf ace are enabled in the AMC

Control Pa n el (streaming tab). See AXIS Media Control (AMC), on page 12.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

No multicast H.264

displayed in the client

Check with your network administrator that the multicast addresses used by the Axis product

arevalidforyournetwork.

Check with your network administrator to see if there is a ﬁrewall preventing viewing.

Multicast H.264 only

accessible by local clients

Check if your router supports multicasting, or if the router settings between the client and the

product need to be conﬁgured. The TTL (Time T o Live) value may need to be increased.

Poor rendering of H.264

images

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are b lurred, or if there are other rendering problems, you may need to enable

Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your gr aphics card is using the latest driver. The latest drivers can usually be

downloaded from the manufacturer’s website.

Color saturation is different

in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

information.

Lower frame rate than

expected

Reduce the numb er of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

key frames.

Lower the image resolution.

Why do I not get maximum

rames per second?

See Perform ance considerations, on page 52.

Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate

will lower the maximum resolution. SeeCapture mode, on page 18.

Image degeneration

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab

to modify the GOV length.

Status and Network indicator LEDs are ﬂashing red rapidly

Hardware failure

Contact you Axis reseller.

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Axis P3367-VE User Manual Page 47

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