Axis P3367-VE User Manual Page 48
- Page / 54
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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AXIS P3367–VE Fixed Dome Network Camera
Troubleshooting
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has othe rwise been
damaged
See Emergency recovery p rocedure, on p age 45.
No images displayed on web page
Problems w ith AXIS Media
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Missing images in uploads This can occur whe n trying to use a larger image buffe r than is actually ava ilable. Try lowering
the frame rate or the upload period.
Slow image up date Configuring pre-buffe rs, motion detectio n, high-resolution images or high frame ra t es will affect
the performance of the Axis product.
Poor performance Poor performance may be caused by heavy network traffic, multiple use rs accessing the product,
low performance clients, use of features such as m otion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may be too large. See Overlay I mage
Settings in the online hel p for more information.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox 1.4 (or later) can
sometimes freeze on a slow
computer
Lower the image resolution
Problems uploading files
Limited space There is only li mited space available for the upload of your own file s. Delete existing files t o free
up space.
48
- USER MANUAL 1
- Table of contents 3
- Hardware overview 4
- Connectors 5
- LED indica tors 6
- Access from a browser 7
- Access from the Internet 8
- Set the root password 8
- The Live View page 9
- Accessing the product 10
- Media s treams 12
- Media streams 12
- How to stream H.264 12
- AXIS Media Control (AMC) 12
- Accessing audio streams 14
- Setting up the product 15
- Basic Setup 15
- Video and Audio 16
- Video Stream 16
- Stream Profiles 17
- Camera Settings 17
- View Areas 19
- Privacy Mask 20
- Focus & Zoom 20
- Audio Settings 21
- Audio Clips 22
- Live View Config 23
- PTZ (Pan Tilt Zoom) 25
- Preset positions 25
- Guard Tour 26
- Advanced 26
- Detectors 27
- Camera Tampering 27
- Motion detection 27
- Audio d etection 29
- Applications 30
- Setting up an Action Rule 31
- Recipients 32
- Schedules 32
- Recurrences 32
- Recordings 33
- Recording List 33
- Continuous recording 33
- System Options 34
- Security 34
- Date & Time 35
- Ports & Devices 41
- Maintenance 41
- Reset to f 43
- Troubleshooting 46
- Technical Specifications 50
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